Sarah had opened the blank schedule from her email on her PC and proceeded to fill it in during the scheduling meeting. She happily hit save every once in a while, thinking her document was safe. She closed it at the end of the meeting, but unfortunately couldn't find it again. So she came looking for me, but I was elsewhere on campus.
She brought the laptop down to the helpdesk, where the did a search for the file, among other things, for a reported hour and a half. They could not find the file. When I heard about the loss, I went and asked Sarah if she still needed help.
I, too, tried searching for it, but just went to the IE temp files directory and looked through the seven or eight files that were likely to be her schedule. I opened them all up and lo and behold, there it was. She was quite thankful and later that day she called me genius to several other people.
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