Kinetic Software Kx implementation

I've attended several of the remote setup meetings for the Kx implementation, which will make scheduling and billing a bit easier, from what our campus room reservation people say. The early sessions were held in an off office on campus and the implementation manager from Kx used Adobe Connect Now to show us the screens and gather information. We (the five to eight people involved) would gather around a 17" screen and try to see what was going on. It was less successful. 

We switched to a conference room with an extremely large HD TV and conference call phone and that was a much better experience. Then we used a room with a speaker phone and projector; the speaker phone's microphone was out, so we switched to Google Chat Voice, which worked pretty well for the two hours, though neither end used a headset, so we could hear ourselves. 

Connect Now worked, though the lag was a bit much, as our implementation manager was using remote desktop into a system here. Also, there were resolution problems, as the projector's resolution was too low to allow true full screen of the remote desktop session.

We could have used Skype for both, as the integrator has Skype on her machine, but we didn't know that until she had shared her screen.

Lessons learned:

It's best to have a conference phone for a conference call.

It's best to have technology folks on both ends discuss usable technologies and set up early.